Zendesk Integration

Connect Zendesk to Feedqip so every support ticket is automatically collected as feedback — no code required.

Video walkthrough

Watch the full setup in under 5 minutes. You can also follow the written steps below.

How it works

Zendesk can send a notification (called a webhook) every time a ticket is created. We'll point that notification at your Feedqip product so the ticket content shows up automatically in your feedback dashboard.

The whole setup takes three short steps:

Copy the endpoint

Grab your unique webhook URL from Feedqip.

Create the webhook in Zendesk

Paste the URL and add authentication.

Link the security key

Copy the secret from Zendesk back into Feedqip.

Copy your endpoint from Feedqip

1

Open your product

Go to your Feedqip dashboard and click on the product you want to connect to Zendesk.
2

Go to product details

On the product page, open the product details section.
3

Navigate to Zendesk integration

Find and click the Zendesk Integration option. This is where you'll manage your connection settings.
4

Copy the endpoint URL

You'll see a Webhook Endpoint field with a URL. Click the copy button next to it. Keep this copied — you'll paste it in Zendesk in a moment.

Tip: If you haven't generated an API key yet, do that now on the same page. You'll need it for the authentication step in Zendesk.

Create the webhook in Zendesk

5

Open the Zendesk Agent page

Switch over to Zendesk and make sure you're on the Agent workspace (the main page where you see tickets).
6

Go to the Admin Center

In the sidebar or menu, click the gear icon or Admin Center to open Zendesk's admin settings.
7

Open the Integrations page

In the Admin Center sidebar, go to Apps and integrations → Integrations.
8

Go to Webhooks

Click on Webhooks to see the list of existing webhooks.
9

Click "Create webhook"

Hit the Create webhook button to start setting up a new webhook connection.
10

Paste the endpoint URL

In the Endpoint URL field, paste the URL you copied from Feedqip in Step 4.
11
Set up authentication

Under Authentication, choose API key. Then:
- Set the Header name to x-api-key
- Paste your API key from Feedqip into the Value field.
12

Save the webhook

Click Create webhook to save. Zendesk will confirm the webhook was created successfully.

Important: Make sure the request format is set to JSON. Feedqip only accepts JSON payloads.

Link the security key

Zendesk generates a signing secret for every webhook. Feedqip uses this secret to verify that incoming requests actually came from Zendesk and weren't faked by someone else. This step keeps your data secure.

13

Scroll to the signing secret

After creating the webhook, stay on the webhook details page and scroll down until you see the Signing secret section.
14

Reveal the secret key

Click the Show button to reveal the signing secret. It will look like a long string of random characters.
15

Copy the secret key

Click Copy to copy the signing secret to your clipboard.
16

Paste it into Feedqip

Switch back to the Feedqip Zendesk integration page (from Step 3). Paste the secret into the Secret Key field.
17

Save

Click Save. Feedqip will now verify every incoming Zendesk request using this secret.

You're all set!

From now on, whenever someone creates a ticket in your Zendesk agent, it will automatically be sent to Feedqip as feedback. You can view all incoming tickets on your product's feedback dashboard.

Troubleshooting

Tickets aren't showing up in Feedqip

Double-check that the endpoint URL was pasted correctly (no extra spaces).
Make sure the header name is exactly x-api-key (lowercase).
Verify the API key hasn't been rotated since you pasted it in Zendesk.

Signature verification errors

Make sure you copied the full signing secret from Zendesk — no missing characters.
If you regenerated the secret in Zendesk, update it in Feedqip too.